This privacy policy will explain how our organization, Refiber Designs, uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

Refiber Designs collects the following data:

• Personal identification information submitted from order checkout (Name, email, mailing address, phone number, etc.)

• Data collected from the cookies (See cookies section)

You directly provide Refiber Designs with most of the data we collect. We collect data and process data when you:

• Place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

• Submit a product review.

• Sign up for our newsletters.

Refiber Designs collects your data so that we can:

• Process your order, manage your account, including processing payments with Stripe (See Stripe Privacy Policy) and processing shipments through the shipping carrier (See UPS Privacy Policy)

• Email you with special offers on other products and services we think you might like

• Email you a reminder if you left an abandoned cart to ask if you would like to complete checkout

• Improve our website and our products and services

Refiber Designs securely collects and stores the majority of your data through Squarespace’s services (see Squarespace Privacy Policy). Any payment data is processed through Stripe (See Stripe Privacy Policy). Shipping data may be stored via our shipping carriers (See UPS Privacy Policy). Any information sent or received via email will be stored via Google email (see Google Privacy Policy).

Some data about your orders may be stored directly by Refiber Designs for purposes such as accounting and taxes, but personal identifying information is not stored in these cases.

Refiber Designs would like to email you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Refiber Designs from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you can contact us here.

Refiber Designs would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access — You have the right to request Refiber Designs for copies of your personal data. We may charge you a small fee for this service.

The right to rectification — You have the right to request that Refiber Designs correct any information you believe is inaccurate. You also have the right to request Refiber Designs to complete information you believe is incomplete.

The right to erasure — You have the right to request that Refiber Designs erase your personal data, under certain conditions.

The right to object to processing — You have the right to object to Refiber Designs’ processing of your personal data, under certain conditions.

The right to data portability — You have the right to request that Refiber Designs transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us here or via our email: info@refiberdesigns.com

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

Refiber Designs uses cookies in a range of ways to improve your experience on our website, including:

• Shopping cart functionality

• Understanding how you use our website

There are a number of different types of cookies, however, our website uses:

• Functional and Required Cookies — Refiber Designs uses these cookies to handle customer accounts, shopping cart and checkout. Squarespace cookies are used, including those outlined on their website here.

• Analytics and Performance Cookies — Refiber Designs uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Squarespace cookies are used, including those outlined on their website here. We do not share or sell personal information from analytics and performance cookies with additional third-parties.

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However in a few cases, some of our website features may not function as a result.

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Refiber Designs keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on October 12th, 2024.

If you have any questions about Refiber Designs’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us here.